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MONITORING MAGENTO VITALS

Monitoring your eCommerce website’s health is a full-time job. Use a Magento Certified Partner who guarantees to monitor your store’s performance and improve it with the latest updates.

prevent PREVENT

Prevention is cheaper than recovery. Consistent and automated monitoring of your entire Magento platform means security and performance updates are applied as they become available, backups are regular, and irregularities can be addressed before they become a major problem.

contain CONTAIN

Contain loss in sales and damaged Magento systems by using a reliable team of Magento Certified Developers. A group familiar with your assets and the Magento ecosystem performs swift recovery measures, so your systems can be restored to peak performance as soon as possible.

GET MAGENTO ASSURANCE

Diagnose, fix, and maintain with Magento support services. We give your store the attention it needs to do its job. Our routine check-ups and fast-acting team are available in the form of several Magento support packages.

Choose a Magento maintenance plan that fits your needs.

MAGENTO MANAGED SERVICES BASIC PRIME ELITE ELITE CLOUD
Support mode
Support website/email
Support website/email
Support website/
email/phone
Support website/
email/phone
24x7x365 support
Response time SLA (Level 1)
2 hours
1 hour
30 minutes
30 minutes
Service level agreement
more info
TIME TO ENGAGE LEVEL 2 TECHNICAL RESOURCE ON TICKET
911/Emergency
4 hours
2 hours
1 hour
1 hour
High
24 hours
24 hours
8 hours
8 hours
Medium
36 hours
36 hours
24 hours
24 hours
Low
48 hours
48 hours
36 hours
36 hours
Active monitoring services
more info
BASIC PRIME ELITE ELITE CLOUD
Prevent malware distribution
Monitor blacklisting incidents
Identify SEO spam
Block phishing lure pages
Actively detect and prevent intrusions
Website application firewall (requires DNS to be hosted by Kensium)
Stop DDoS attacks (requires DNS to be hosted by Kensium)
Stop software vulnerability exploitation attacks and attempts (requires DNS to be hosted by Kensium)
Prevent access control attacks (i.e., brute force attempts) (requires DNS to be hosted by Kensium)
Platform Analysis
more info
Monthly Bi-Monthly Weekly Weekly
Third party tools – Magento extensions
Upcoming roadmap items - Magento extensions and updates
Performance tuning report
Security Patches
more info
Monthly Bi-Monthly Weekly Weekly
Magento
OS patches recommended by hosting (does not include PHP version upgrades)
Extension patches (provided by extension owners)
Server Monitoring
more info
Monthly Bi-Monthly Weekly Weekly
Check SSL certificate validity (including intermediary certificates)
Verify SFTP and ensure that the service is running well, and any accounts that should not be in use are disabled/removed
Check mail logs (Sendmail and/or Postfix) for any issues. If an external mail provider is being used (e.g. Sendgrid, Mailgun, Bronto, etc.), check whether mail is flowing through the system
Check cron logs to ensure that cron jobs are executing, and verify that the alert email configurations are still set up correctly and emails are being received by the Admin
MySQL check – Ensure that slow logs are enabled (10 seconds), and review main log as well as slow log files and address any errors, including slow queries
Archive and delete all log files (Magento, PHP, Apache/NGNIX, MySQL). Delete archives older than 30 days
Check hard disk space usage
Check patches for Apache and MySQL. Hotfixes need to be immediately applied
Alert client/development team if minor or major version upgrades are available
Check if Monit is monitoring all the defined services (web server, database server, etc.) (requires Monit to be installed on the server)
Check for presence of swap files and backup files on server locations (Magento directories and /etc folder) and clean them as required
Check file permissions for Magento code, /var, /var/logs, and /media folders and ensure that they are secured as per Magento standards
GIT status review – Ensure that there are no files on the server modified as part of a production Hotfix and unchecked into GIT (requires GIT to be setup on server for development updates)
Check if backups are working as per the host policies/pricing plan
Check if monitoring/alerts from the hosting solutions are enabled and not suppressed as part of previous maintenance
Delete Magento DB lock files, and re-index all
Regenerate all cache to ensure that caching is happening properly
Check URL rewrites table and ensure that it is not getting excessively large
Purge Magento history tables with data more than “x” days. This would be for recently viewed, etc
Check that feed files are generating as scheduled, including any shopping feeds, sitemap files, etc
Access home, category, product details, cart, and checkout pages via HTTPS to ensure that there are no security warnings
Run PCI compliance checks and fix any server-side items (requires client to sign up for a PCI compliance service)
Review application monitoring logs to identify performance bottlenecks for developers (requires NewRelic/Blackfire services)
UPGRADES, UPDATES, AND TRAINING
more info
BASIC PRIME ELITE ELITE CLOUD
Major Magento 2.x version update
1 per year 1 per year 1 per year
Magento X.x.x sub-version upgrades
2 per year 4 per year 4 per year
Training (web-based)
2 per year 4 per year 4 per year 4 per year
SEE SUPPORT SERVICES arrow GET SUPPORT arrow

EXPERT SUPPORT FOR EVERYTHING MAGENTO

Magento 1.xMagento 2.xMAGENTO OPENSOURCE*MAGENTO COMMERCE**

Formerly Magento Community Edition*

Formerly Magento Enterprise Edition and Enterprise Cloud Edition**