Working with an All-Around Partner for Acumatica + BigCommerce Implementation

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Rahul Gedupudi

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Working with an All-Around Partner for Acumatica + BigCommerce Implementation

20/01/2021 Categories: Articles

BigCommerce merchants looking for an ERP solution are in luck: Acumatica now provides a native integration for BigCommerce.  Let’s say you have a simple eCommerce store with a standard out-of-the-box template and no customizations. You need to transfer inventory data from Acumatica to BigCommerce and have sales orders imported from BigCommerce into Acumatica. With Acumatica’s native BigCommerce integration, you can easily do this out of the box. That is its basic functionality. But it may not be enough for you if you need to address unique business challenges and solve them using an Acumatica-BigCommerce implementation, which requires tight coordination between an ERP Implementation Consultant and an eCommerce Solution Architect. Basic Functionality Vs. Custom Features Working with an all-around partner like Kensium will ensure that inventory and sales transactions mapped to the Distribution and Financial modules of Acumatica, respectively. But after you set up this basic functionality, you have the opportunity to work with an expert and add new features to your website. Some of these features include: Inventory Availability – Ensuring that inventory is considered in warehouses as well as in open POs Drop Ship inventory – Ensuring that Drop Ship product information flows from Acumatica into BigCommerce Store level inventory for customers with retail stores Customer Class/Customer-specific pricing Customer Store Credit Returns Order Cancellations Back Orders Point-of-Sale integration Gift Cards Reward Points Shipping Notifications B2B Functionality CRM Integration Multi-store setup And many, many more. Obtaining the features listed above requires a thorough understanding of BigCommerce, Acumatica, and the built-in BigCommerce integration within Acumatica. Some of these features also require building customizations and extensions to the BigCommerce framework. This integration also requires special considerations if you are:  Working with an existing Acumatica installation and trying to set up a new BigCommerce site Working on integrating an existing BigCommerce website with a new Acumatica installation.  In both of these cases, you need in-depth knowledge of both systems to adapt the new system to match the current setup, or else you risk expensive and time-consuming re-work. This is where you need a single, all-around partner that is experienced and certified in both platforms.  The Process of Working With An All-Around Partner Your all-around partner will start with the project

store with a standard out-of-the-box template and no customizations. You need to transfer inventory data from Acumatica to BigCommerce and have sales orders imported from BigCommerce into Acumatica. With Acumatica’s native BigCommerce integration, you can easily do this out of the box.

That is its basic functionality. But it may not be enough for you if you need to address unique business challenges and solve them using an Acumatica-BigCommerce implementation, which requires tight coordination between an ERP Implementation Consultant and an eCommerce Solution Architect.

BigCommerce Connector Flow

Basic Functionality Vs. Custom Features

Working with an all-around partner like Kensium will ensure that inventory and sales transactions mapped to the Distribution and Financial modules of Acumatica, respectively. But after you set up this basic functionality, you have the opportunity to work with an expert and add new features to your website.

Some of these features include:

  1. Inventory Availability – Ensuring that inventory is considered in warehouses as well as in open POs
  2. Drop Ship inventory – Ensuring that Drop Ship product information flows from Acumatica into BigCommerce
  3. Store level inventory for customers with retail stores
  4. Customer Class/Customer-specific pricing
  5. Customer Store Credit
  6. Returns
  7. Order Cancellations
  8. Back Orders
  9. Point-of-Sale integration
  10. Gift Cards
  11. Reward Points
  12. Shipping Notifications
  13. B2B Functionality
  14. CRM Integration
  15. Multi-store setup

And many, many more.

Obtaining the features listed above requires a thorough understanding of BigCommerce, Acumatica, and the built-in BigCommerce integration within Acumatica. Some of these features also require building customizations and extensions to the BigCommerce framework.

This integration also requires special considerations if you are: 

  • Working with an existing Acumatica installation and trying to set up a new BigCommerce site
  • Working on integrating an existing BigCommerce website with a new Acumatica installation. 

In both of these cases, you need in-depth knowledge of both systems to adapt the new system to match the current setup, or else you risk expensive and time-consuming re-work. This is where you need a single, all-around partner that is experienced and certified in both platforms. 

Elite Partner

The Process of Working With An All-Around Partner

Your all-around partner will start with the project discovery. Often, projects fail because the discovery processes for Acumatica and Bigcommerce are done independently of each other. Simple choices such as product numbering sequences or attribute data types lead to complexities when both systems are not considered simultaneously.

Once the discovery is complete, your partner’s team will create a Gap Analysis document that covers functionality native to each component (BigCommerce, Acumatica, and the connector). 

Next, your partner will identify the configurations or customizations needed to build a comprehensive system. Once they build out this document and lay out all the workflows, you decide which components you would like to tackle now versus later in a phased plan. 

kensium logo

Managing Your All-Around Partner

With so many components and moving parts in a system like this, Project Management and Testing become critical aspects of the implementation.

When it comes to integrating and implementing systems, be sure to ask the following questions of your partner:

  1. Have they done successful and referenceable implementations with similar requirements? Where are those referenceable implementations?
  2. Do they have Acumatica-certified implementation consultants and BigCommerce certified team members?
  3. Is the organization a partner of both Acumatica and BigCommerce? An Acumatica Value-Added-Reseller (VAR) and a BigCommerce Agency Partner?
  4. Do they have a strong Project Management team?
  5. Do they have a dedicated Testing/QA team that can provide documented scenarios/workflows and help with the testing?
  6. Do they have a documented integration methodology?
  7. What is their post-go-live support program?
  8. Do they have 24x7x365 support?
  9. How do they handle ongoing updates and upgrades to all the connected systems and customizations?

Kensium is all this and more. We are the official eCommerce partner for Acumatica, a Gold Certified Acumatica VAR, and a Presidents Club member (top 10 VAR). We are also an Elite BigCommerce Partner. Reach out to us for a free consultation on implementing Acumatica, building a new BigCommerce store, or integrating your BigCommerce store with Acumatica.

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Authored By
Rahul Gedupudi
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Acumatica graphic

BigCommerce merchants looking for an ERP solution are in luck: Acumatica now provides a native integration for BigCommerce

Let’s say you have a simple eCommerce store with a standard out-of-the-box template and no customizations. You need to transfer inventory data from Acumatica to BigCommerce and have sales orders imported from BigCommerce into Acumatica. With Acumatica’s native BigCommerce integration, you can easily do this out of the box.

That is its basic functionality. But it may not be enough for you if you need to address unique business challenges and solve them using an Acumatica-BigCommerce implementation, which requires tight coordination between an ERP Implementation Consultant and an eCommerce Solution Architect.

BigCommerce Connector Flow

Basic Functionality Vs. Custom Features

Working with an all-around partner like Kensium will ensure that inventory and sales transactions mapped to the Distribution and Financial modules of Acumatica, respectively. But after you set up this basic functionality, you have the opportunity to work with an expert and add new features to your website.

Some of these features include:

  1. Inventory Availability – Ensuring that inventory is considered in warehouses as well as in open POs
  2. Drop Ship inventory – Ensuring that Drop Ship product information flows from Acumatica into BigCommerce
  3. Store level inventory for customers with retail stores
  4. Customer Class/Customer-specific pricing
  5. Customer Store Credit
  6. Returns
  7. Order Cancellations
  8. Back Orders
  9. Point-of-Sale integration
  10. Gift Cards
  11. Reward Points
  12. Shipping Notifications
  13. B2B Functionality
  14. CRM Integration
  15. Multi-store setup

And many, many more.

Obtaining the features listed above requires a thorough understanding of BigCommerce, Acumatica, and the built-in BigCommerce integration within Acumatica. Some of these features also require building customizations and extensions to the BigCommerce framework.

This integration also requires special considerations if you are: 

  • Working with an existing Acumatica installation and trying to set up a new BigCommerce site
  • Working on integrating an existing BigCommerce website with a new Acumatica installation. 

In both of these cases, you need in-depth knowledge of both systems to adapt the new system to match the current setup, or else you risk expensive and time-consuming re-work. This is where you need a single, all-around partner that is experienced and certified in both platforms. 

Elite Partner

The Process of Working With An All-Around Partner

Your all-around partner will start with the project discovery. Often, projects fail because the discovery processes for Acumatica and Bigcommerce are done independently of each other. Simple choices such as product numbering sequences or attribute data types lead to complexities when both systems are not considered simultaneously.

Once the discovery is complete, your partner’s team will create a Gap Analysis document that covers functionality native to each component (BigCommerce, Acumatica, and the connector). 

Next, your partner will identify the configurations or customizations needed to build a comprehensive system. Once they build out this document and lay out all the workflows, you decide which components you would like to tackle now versus later in a phased plan. 

kensium logo

Managing Your All-Around Partner

With so many components and moving parts in a system like this, Project Management and Testing become critical aspects of the implementation.

When it comes to integrating and implementing systems, be sure to ask the following questions of your partner:

  1. Have they done successful and referenceable implementations with similar requirements? Where are those referenceable implementations?
  2. Do they have Acumatica-certified implementation consultants and BigCommerce certified team members?
  3. Is the organization a partner of both Acumatica and BigCommerce? An Acumatica Value-Added-Reseller (VAR) and a BigCommerce Agency Partner?
  4. Do they have a strong Project Management team?
  5. Do they have a dedicated Testing/QA team that can provide documented scenarios/workflows and help with the testing?
  6. Do they have a documented integration methodology?
  7. What is their post-go-live support program?
  8. Do they have 24x7x365 support?
  9. How do they handle ongoing updates and upgrades to all the connected systems and customizations?

Kensium is all this and more. We are the official eCommerce partner for Acumatica, a Gold Certified Acumatica VAR, and a Presidents Club member (top 10 VAR). We are also an Elite BigCommerce Partner. Reach out to us for a free consultation on implementing Acumatica, building a new BigCommerce store, or integrating your BigCommerce store with Acumatica.

 
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