5 Tips on Finding a Magento Solutions Partner That Fits Your Business

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Isaac Herman

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5 Tips on Finding a Magento Solutions Partner That Fits Your Business

24/03/2021 Categories: Articles

Reading Time: 7-10 Min. Opening Statement: Once you figure out what type of Magento (Adobe) solution you need, there are still numerous companies vying for your business. Here are our 5 tips on what you should look for in any potential support partner. Come Into the Process With Defined Goals The key to finding the right Magento maintenance partner is having complete clarity on what you want your business to accomplish. Online stores with lots of customizations might benefit from Magento industry partners, due to their access to the Magento Marketplace and its wide selection of extensions/plugins. And if you’re only looking to host your eCommerce store, Magento support partners offer that service for you on their dedicated or cloud servers. Once you figure out what type of Magento (Adobe) solution you need, there are still numerous companies vying for your business. Here are our 5 tips on what you should look for in any potential partner. 1. See if They're Certified in Magento A Magento-certified partner really means that they employ developers who have received official certifications for their work on the Magento platform. Magento-certified partners are formally trained in Magento and their code has been vetted to continuously meet certain performance metrics. Hitting these metrics allows them to maintain Certified status.   For example, to be certified as a Magento Cloud Developer, the minimum experience consists of 6-12 months of developing for Magento Commerce Cloud and have at least two Magento Commerce Cloud implementations under their belt. After passing the exam, they will receive the Magento Certified Professional Cloud Developer certification. Wouldn’t you rather have someone with proven experience working on your website? Magento Certified developers are also given priority escalation paths for issues. That means your Magento support and maintenance issues are solved more effectively than competitors without Magento Certified partners.   2. Remember This Is A Long-Term Relationship You’re going to want your Magento partner to be a strategic fit for your company now and also five years from now. Don’t simply be reactive; be proactive about what you believe your company will need to scale safely.  Create a list of “must-haves” for your long-term goals, and always remember to check in on those throughout the implementation.   Cultural fit is important too. There will be a lot of collaboration throughout this relationship, and it’s important that your partner is as forward-thinking as you are. The success of your Magento store maintenance is not just limited to having a functional website. Your back-end applications must be integrated to operate a multi-channel environment efficiently. Choose a partner who understands that your online store is only a component of your overall selling strategy; how well it fits into your environment is important. 3. Ask The Right Questions The best way to select the right Magento support and maintenance partner is by asking the right questions. Uncover who

gold solution partner

for in any potential support partner.

gold solution partner

Come Into the Process With Defined Goals

The key to finding the right Magento maintenance partner is having complete clarity on what you want your business to accomplish. Online stores with lots of customizations might benefit from Magento industry partners, due to their access to the Magento Marketplace and its wide selection of extensions/plugins.

And if you’re only looking to host your eCommerce store, Magento support partners offer that service for you on their dedicated or cloud servers.

Once you figure out what type of Magento (Adobe) solution you need, there are still numerous companies vying for your business. Here are our 5 tips on what you should look for in any potential partner.

magento support graphic

1. See if They're Certified in Magento

A Magento-certified partner really means that they employ developers who have received official certifications for their work on the Magento platform. Magento-certified partners are formally trained in Magento and their code has been vetted to continuously meet certain performance metrics. Hitting these metrics allows them to maintain Certified status.  

For example, to be certified as a Magento Cloud Developer, the minimum experience consists of 6-12 months of developing for Magento Commerce Cloud and have at least two Magento Commerce Cloud implementations under their belt. After passing the exam, they will receive the Magento Certified Professional Cloud Developer certification. Wouldn’t you rather have someone with proven experience working on your website?

Magento Certified developers are also given priority escalation paths for issues. That means your Magento support and maintenance issues are solved more effectively than competitors without Magento Certified partners.  

teamwork

2. Remember This Is A Long-Term Relationship

You’re going to want your Magento partner to be a strategic fit for your company now and also five years from now. Don’t simply be reactive; be proactive about what you believe your company will need to scale safely. 

Create a list of “must-haves” for your long-term goals, and always remember to check in on those throughout the implementation.  

Cultural fit is important too. There will be a lot of collaboration throughout this relationship, and it’s important that your partner is as forward-thinking as you are. The success of your Magento store maintenance is not just limited to having a functional website. Your back-end applications must be integrated to operate a multi-channel environment efficiently.

Choose a partner who understands that your online store is only a component of your overall selling strategy; how well it fits into your environment is important.

asking questions

3. Ask The Right Questions

The best way to select the right Magento support and maintenance partner is by asking the right questions. Uncover who the partner is, what kind of services they offer, and what is their impact on the industry. While it might be tempting to base your selection solely on the investment and pricing section of a proposal, make sure you are considering other important factors. Here are some sample questions you should ask:

  • What is a typical timeline for a Magento Enterprise website design and development?
  • How complex are your engagements?
  • Do you have experience in Magento Database Maintenance? 
  • Do you have any references or success stories?
  • What is your experience in providing similar services?
  • What are your typical SLAs?
  • Where is your development center located and how often can you provide resources for onsite visits?
  • What types of quality assurance and testing do you perform?

Remember, you can never ask too many questions. You should also trust but verify. Research your partner’s answers after they give them. 

Process learning

4. Learn About Their Process

The reason you need Magento website maintenance is because you want expertise in Magento. However, there’s no reason you can’t use this as a learning opportunity to find out more about the platform and its development. 

Look for a design-savvy implementation partner with deep business process knowledge across the length and breadth of your industry, and with experience of similar implementations.

Try to “speak their language” by learning Magento-specific terms and values or hire a solution architect with Magento experience to bridge the gap. If you give as much as you take in this partnership, it’s easier on them and will help implementations go smoother and faster.

5. Involve Key Stakeholders From the beginning

Less resistance to change comes from teams involved in early decision-making.  

  • Get everyone in the same room for the first project planning session. 
  • Discuss the business benefits, scope, and integrations.  
  • Outline the project strategy and functional/non-functional requirements.  

Identify all the unique needs from different stakeholders involved (IT Head, eCommerce Director, Operations Manager, etc.) and ask prospective partners their opinions on meeting those needs. You should also have special user roles set up for designers, writers, and other content creators and make sure they understand how to use them.

concluding coding

Conclusion

Be as transparent as possible about your Magento support and maintenance needs when meeting with prospective partners, then verify if the partner can meet them. This is a vital, long-term relationship that every eCommerce merchant needs to invest in, both financially and in spirit. Kensium has developers with 10+ years of Certified experience in the Magento platform that can help your business out with whatever it needs. Take a look at our Services and please contact us today to get started. 

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Reading Time: 7-10 Min.

Opening Statement: Once you figure out what type of Magento (Adobe) solution you need, there are still numerous companies vying for your business. Here are our 5 tips on what you should look for in any potential support partner.

gold solution partner

Come Into the Process With Defined Goals

The key to finding the right Magento maintenance partner is having complete clarity on what you want your business to accomplish. Online stores with lots of customizations might benefit from Magento industry partners, due to their access to the Magento Marketplace and its wide selection of extensions/plugins.

And if you’re only looking to host your eCommerce store, Magento support partners offer that service for you on their dedicated or cloud servers.

Once you figure out what type of Magento (Adobe) solution you need, there are still numerous companies vying for your business. Here are our 5 tips on what you should look for in any potential partner.

magento support graphic

1. See if They're Certified in Magento

A Magento-certified partner really means that they employ developers who have received official certifications for their work on the Magento platform. Magento-certified partners are formally trained in Magento and their code has been vetted to continuously meet certain performance metrics. Hitting these metrics allows them to maintain Certified status.  

For example, to be certified as a Magento Cloud Developer, the minimum experience consists of 6-12 months of developing for Magento Commerce Cloud and have at least two Magento Commerce Cloud implementations under their belt. After passing the exam, they will receive the Magento Certified Professional Cloud Developer certification. Wouldn’t you rather have someone with proven experience working on your website?

Magento Certified developers are also given priority escalation paths for issues. That means your Magento support and maintenance issues are solved more effectively than competitors without Magento Certified partners.  

teamwork

2. Remember This Is A Long-Term Relationship

You’re going to want your Magento partner to be a strategic fit for your company now and also five years from now. Don’t simply be reactive; be proactive about what you believe your company will need to scale safely. 

Create a list of “must-haves” for your long-term goals, and always remember to check in on those throughout the implementation.  

Cultural fit is important too. There will be a lot of collaboration throughout this relationship, and it’s important that your partner is as forward-thinking as you are. The success of your Magento store maintenance is not just limited to having a functional website. Your back-end applications must be integrated to operate a multi-channel environment efficiently.

Choose a partner who understands that your online store is only a component of your overall selling strategy; how well it fits into your environment is important.

asking questions

3. Ask The Right Questions

The best way to select the right Magento support and maintenance partner is by asking the right questions. Uncover who the partner is, what kind of services they offer, and what is their impact on the industry. While it might be tempting to base your selection solely on the investment and pricing section of a proposal, make sure you are considering other important factors. Here are some sample questions you should ask:

  • What is a typical timeline for a Magento Enterprise website design and development?
  • How complex are your engagements?
  • Do you have experience in Magento Database Maintenance? 
  • Do you have any references or success stories?
  • What is your experience in providing similar services?
  • What are your typical SLAs?
  • Where is your development center located and how often can you provide resources for onsite visits?
  • What types of quality assurance and testing do you perform?

Remember, you can never ask too many questions. You should also trust but verify. Research your partner’s answers after they give them. 

Process learning

4. Learn About Their Process

The reason you need Magento website maintenance is because you want expertise in Magento. However, there’s no reason you can’t use this as a learning opportunity to find out more about the platform and its development. 

Look for a design-savvy implementation partner with deep business process knowledge across the length and breadth of your industry, and with experience of similar implementations.

Try to “speak their language” by learning Magento-specific terms and values or hire a solution architect with Magento experience to bridge the gap. If you give as much as you take in this partnership, it’s easier on them and will help implementations go smoother and faster.

5. Involve Key Stakeholders From the beginning

Less resistance to change comes from teams involved in early decision-making.  

  • Get everyone in the same room for the first project planning session. 
  • Discuss the business benefits, scope, and integrations.  
  • Outline the project strategy and functional/non-functional requirements.  

Identify all the unique needs from different stakeholders involved (IT Head, eCommerce Director, Operations Manager, etc.) and ask prospective partners their opinions on meeting those needs. You should also have special user roles set up for designers, writers, and other content creators and make sure they understand how to use them.

concluding coding

Conclusion

Be as transparent as possible about your Magento support and maintenance needs when meeting with prospective partners, then verify if the partner can meet them. This is a vital, long-term relationship that every eCommerce merchant needs to invest in, both financially and in spirit. Kensium has developers with 10+ years of Certified experience in the Magento platform that can help your business out with whatever it needs. Take a look at our Services and please contact us today to get started.