ACUMATICA SUPPORT PLANS

Use the largest team of Acumatica certified developers for consultation, troubleshooting, and technical questions.

BASIC

This plan includes monthly status checks, stakeholder training sessions, and customized dashboards and reports. It is ideal if you have an in-house resource that regularly services Acumatica but may occasionally want certified experts to check the system.

PRIME

This plan includes bi-monthly status checks, customization and training, build updates, and one version upgrade. This plan is ideal if you have an in-house resource to perform checkups on the system between Kensium’s servicing.

ELITE

This plan includes weekly system checks, advanced report and dashboard customization, more annual technology updates, and a direct phone line for Kensium’s 24x7x365 support team. It is ideal if you have limited in-house Acumatica resources.

Support Plans

Acumatica Managed Services	Basic	Prime	Elite
Product and customization support	Yes	Yes	Yes
Support Mode	Support website/email	Support website/email	Support website/email/phone
24x7x365 support	Yes	Yes	Yes
Response time SLA (level1)	2 hours	1 hours	1 hours

Service Management PCP/PCS application database service	Monthly	Bi-Monthly	Weekly
Service Level Aggrement	Service Level Aggrement	Service Level Aggrement	Service Level Aggrement

Database Management PCP/PCS only	Monthly	Bi-Monthly	Weekly
Service Level Aggrement	Service Level Aggrement	Service Level Aggrement	Service Level Aggrement

Saikumar C

Solutions Architect