Acumatica Support Plans
Use the largest team of Acumatica certified developers in the world for consultation, troubleshooting, and technical questions.
Basic
This plan includes monthly status checks, stakeholder training sessions, and customized dashboards and reports. It is ideal if you have an in-house resource that regularly services Acumatica but may occasionally want certified experts to check the system.
Prime
This plan includes bi-monthly status checks, customization and training, build updates, and one version upgrade. This plan is ideal if you have an in-house resource to perform checkups on the system between Kensium’s servicing.
Elite
This plan includes weekly system checks, advanced report and dashboard customization, more annual technology updates, and a direct phone line for Kensium’s 24x7x365 support team. It is ideal if you have limited in-house Acumatica resources.
Support Plans
| Acumatica Managed Services | Basic | Prime | Elite |
|---|---|---|---|
| Product and customization support | Yes | Yes | Yes |
| Support Mode | Support website/email | Support website/email | Support website/email/phone |
| 24x7x365 support | Yes | Yes | Yes |
| Response time SLA (level1) | 2 hours | 1 hours | 1 hours |
| Service Management PCP/PCS application database service | Monthly | Bi-Monthly | Weekly |
|---|---|---|---|
| Service Level Aggrement | Service Level Aggrement | Service Level Aggrement | Service Level Aggrement |
| Database Management PCP/PCS only | Monthly | Bi-Monthly | Weekly |
|---|---|---|---|
| Service Level Aggrement | Service Level Aggrement | Service Level Aggrement | Service Level Aggrement |
Client Reviews
"I wanted to take this opportunity to thank you and your team for the exemplary dedication and support demonstrated over this past week in working through our website issues. ..."
Alphasource
"The Kensium team managed our migration from Magento 1 to Magento 2 with competence and professionalism while working with our technical team. They were able to navigate our unique set of challenges..."
Mark Hiskey, ILIO
"Our work with Kensium was both successful and enjoyable, largely because of the Marketing Services/Creative Team led by Richard Parr, Victoria Chuidian, and Rachel Panush. ..."
Michael Childers, Madeline Island Candles
"Kensium has been wonderful to work with over the past few months. As a project manager, having access to Wrike allowed me to keep up to date with the Kensium team. It was easy to ..."
Danforth
"Kensium really helped me turn my rough ideas into solutions. I had lots of ideas in my head that werent necessarily the best way to do it, but kensium was able to take my idea and ..."
Clay Marsh, Real Street Performance
"I would like to extend my appreciation for the amazing work done by the Kensium Dev and Project Management team on the Acumatica Connector Project the past year plus. ..."
Mike Bottos, Vertex
"I have created the copy for 20+websites for B2B and I wanted to let you know this is one of THE BEST for quality and design I have seen. You and your team are very fast and ..."
Diane Saeger, Saeger Marketing
"I wanted to take a moment to talk about the Kensium staff and the support that has been provided. I know it isn’t done often enough where someone takes the time to ..."
Valence Mitchell, CORTEKX
"We have been a customer of Kensium, since 2013. Started up with just web maintenance service, then moved on to SEO and now they also help us with the PPC. ..."
Lucie Hoang, Frost.Co.Uk
"From the start of the project it was very clear that communication was very important to [Kensium]. They made themselves available at any time we needed. ..."
Darlene Chapman, Pacific Cascade Corporation & DGM Systems
"The dedication and commitment shown by Naveen and Prasad makes it feel like they are truly a part of the POINT 3 team. They are quick to respond, easy to reach, and ..."
Mikko Simon, Point 3 Basketball
"They truly seem to care about the customer and not simply making money. There were things that other developer groups would be charging you for – almost essentially ..."
GUM BRAND
"The marketing team delivers! With haste and smiles, they bring ideas and designs to life that drive our business forward. They are an invaluable extension of our team. ..."
Bret Leec, Happy Again
"I just wanted to reach out and share my heartfelt thanks for all of the hard work that you all put in during the last 30 days or so (especially the last 5 days). I know that there were lots of ..."
Shannon Hill, Beam Suntory
"I have had and continue to have an amazing experience with Kensium. The teams that have been assigned to ParkingZone have preformed beyond our expectations."
Darlene Chapman, Pacific Cascade Corporation & DGM Systems
"My organization has been a Kensium customer for over a year. We originally partnered with them to upgrade our website and expand functionality. ..."
Jorge Pujols
"Kensium team always provides on-time and professional solution service to meet our software needs."
HENRY SHEN