Acumatica Support

ACUMATICA SUPPORT PLANS
Use the largest team of Acumatica certified developers in the world for consultation, troubleshooting, and technical questions.

BASIC

This plan includes monthly status checks, stakeholder training sessions, and customized dashboards and reports. It is ideal if you have an in-house resource that regularly services Acumatica but may occasionally want certified experts to check the system.

PRIME

This plan includes bi-monthly status checks, customization and training, build updates, and one version upgrade. This plan is ideal if you have an in-house resource to perform checkups on the system between Kensium’s servicing.

ELITE

This plan includes weekly system checks, advanced report and dashboard customization, more annual technology updates, and a direct phone line for Kensium’s 24x7x365 support team. It is ideal if you have limited in-house Acumatica resources.

Support Plans
Acumatica Managed Services Basic Prime Elite
Product and customization support Yes Yes Yes
Support Mode Support website/email Support website/email Support website/email/phone
24x7x365 support Yes Yes Yes
Response time SLA (level1) 2 hours 1 hours 1 hours
Service Management PCP/PCS application database service Monthly Bi-Monthly Weekly
Service Level Aggrement Service Level Aggrement Service Level Aggrement Service Level Aggrement
Database Management PCP/PCS only Monthly Bi-Monthly Weekly
Service Level Aggrement Service Level Aggrement Service Level Aggrement Service Level Aggrement
Innovation Partner 2016
Innovation Partner 2015
MIK C Coading
Magento2 Partner Award