Acumatica Support Plans
Use the largest team of Acumatica certified developers in the world for consultation, troubleshooting, and technical questions.
This plan includes monthly status checks, stakeholder training sessions, and customized dashboards and reports. It is ideal if you have an in-house resource that regularly services Acumatica but may occasionally want certified experts to check the system.
This plan includes bi-monthly status checks, customization and training, build updates, and one version upgrade. This plan is ideal if you have an in-house resource to perform checkups on the system between Kensium’s servicing.
This plan includes weekly system checks, advanced report and dashboard customization, more annual technology updates, and a direct phone line for Kensium’s 24x7x365 support team. It is ideal if you have limited in-house Acumatica resources.
Acumatica Managed Services | Basic | Prime | Elite |
---|---|---|---|
Product and customization support | Yes | Yes | Yes |
Support Mode | Support website/email | Support website/email | Support website/email/phone |
24x7x365 support | Yes | Yes | Yes |
Response time SLA (level1) | 2 hours | 1 hours | 1 hours |
Service Management PCP/PCS application database service | Monthly | Bi-Monthly | Weekly |
---|---|---|---|
Service Level Agreement | Service Level Agreement | Service Level Agreement | Service Level Agreement |
Database Management PCP/PCS only | Monthly | Bi-Monthly | Weekly |
---|---|---|---|
Service Level Agreement | Service Level Agreement | Service Level Agreement | Service Level Agreement |